Last updated: 31 August 2026

These Terms & Conditions govern your use of the Coopers Inventory Services website and provide general information about the basis on which our property inventory and reporting services are provided.

By using this website, you agree to these Terms & Conditions.

Coopers Inventory Services provides professional property inventory and property reporting services to landlords, letting agents, property managers and other property professionals.

Coopers Inventory Services
Warlingham, Surrey, United Kingdom

Email: hello@coopersinventoryservices.com
Telephone: 01883 592204
Website: www.coopersinventoryservices.com

Where applicable, additional terms agreed at the time of quotation, booking or instruction may also apply to the services we provide.

You may use this website for lawful purposes and to obtain information about Coopers Inventory Services and the services we provide.

You must not:

• use the website for unlawful or fraudulent purposes

• attempt to gain unauthorised access to the website or its systems

• knowingly introduce viruses, malware or other harmful material

• interfere with the operation or security of the website

• reproduce or commercially exploit website content without permission, except where permitted by law.

We may update, change, suspend or withdraw any part of the website where reasonably necessary.

We aim to ensure that information published on this website is accurate and useful.

However, property legislation, regulations, government guidance and industry practices can change.

Content published within our Property Guides & Insights is provided for general informational purposes only and should not be treated as legal, financial, surveying, health and safety or other specialist professional advice.

You should check current official guidance and obtain appropriate professional advice where necessary before making decisions based upon information contained on this website.

Depending upon the instruction, Coopers Inventory Services may provide services including:

• Property Inventory & Schedule of Condition Reports

• Check-In Reports

• Mid-Term Inspection Reports

• Check-Out Reports

• other agreed property reporting services.

The exact scope of each service will depend upon the service booked and the instructions provided to us.

Our reports are intended to provide a written and, where applicable, photographic record of the visible condition of the property at the time of inspection.

Our reports provide an observational record of the property within the scope of the service instructed.

Unless expressly agreed otherwise, our inspections and reports are not:

• structural surveys

• building surveys

• valuations

• HHSRS assessments

• fire-risk assessments

• electrical safety inspections or EICRs

• gas safety inspections

• asbestos surveys

• Legionella risk assessments

• energy assessments or EPCs

• tests of appliances, services or installations

• legal compliance audits.

Where a visible issue is identified, we may record that observation within the report.

The inclusion or absence of an observation should not be interpreted as specialist confirmation that an item, installation or property complies with applicable legislation or technical standards.

Where specialist investigation is required, the client should obtain advice from an appropriately qualified professional.

Our reports are based upon areas and items that are reasonably visible and accessible at the time of inspection.

We cannot be responsible for matters that cannot reasonably be seen or accessed, including areas concealed by:

• furniture

• personal belongings

• floor coverings

• stored items

• locked areas

• inaccessible cupboards or spaces

• structural coverings

• other obstructions.

We do not normally move heavy furniture, lift fitted flooring, dismantle fixtures or undertake invasive inspections.

Where access to part of a property is unavailable or restricted, this may be recorded within the report where appropriate.

Photographs may be taken as part of our inventory and property reporting services.

They are intended to support the written report and provide evidence of the visible condition of the property at the time of inspection.

While reasonable care is taken when photographing occupied properties, personal belongings may occasionally appear within photographs where necessary to document the relevant area or condition.

Photographs should be considered together with the written report rather than in isolation.

Our handling of personal information and photographs is explained further in our Privacy Policy.

We take reasonable care when preparing our reports.

However, reports represent the condition that was reasonably visible at the date and time of inspection.

Minor items may occasionally be overlooked, particularly where access, lighting, occupancy, belongings or other circumstances restrict visibility.

Clients and other relevant parties should review reports promptly after receipt and notify us of any apparent factual error or omission as soon as reasonably possible.

An Inventory & Schedule of Condition, Check-In Report or Check-Out Report can provide useful evidence concerning the condition of a property.

However, Coopers Inventory Services does not determine:

• whether a tenant is legally responsible for damage

• whether deterioration constitutes fair wear and tear

• whether a landlord is entitled to make a deposit deduction

• the amount of any appropriate deduction

• liability between landlord and tenant

• the outcome of a tenancy deposit dispute.

Those matters depend upon the individual circumstances, tenancy documentation and evidence available and may ultimately be considered by the relevant tenancy deposit protection scheme, tribunal or court.

Our role is to record and report, not to adjudicate.

Mid-Term Inspection Reports provide a record of visible property condition at the time of inspection.

They do not constitute a comprehensive safety or compliance inspection.

Where a report records visible matters such as staining, moisture, mould, damage or deterioration, this does not necessarily establish the underlying cause.

Further investigation by a suitably qualified contractor or specialist may be required.

The client is responsible for providing accurate information reasonably required for us to carry out the instructed service.

This may include:

• correct property address

• appropriate contact information

• access arrangements

• relevant appointment information

• information concerning keys

• relevant previous reports where comparison is required

• any particular instructions agreed as part of the service.

We cannot accept responsibility for delays or limitations resulting from inaccurate or incomplete information provided to us.

The person instructing Coopers Inventory Services is responsible for ensuring that appropriate arrangements and permissions are in place for us to access the property at the agreed time.

Where a property is occupied, responsibility for providing any legally required notice and obtaining or arranging appropriate access remains with the landlord, letting agent, property manager or other instructing party.

Coopers Inventory Services does not assume responsibility for establishing the legal right of entry to an occupied property.

Appointments should be cancelled or rearranged with as much notice as reasonably possible.

Where an appointment cannot proceed because:

• access has not been arranged

• keys are unavailable or incorrect

• the property cannot be accessed

• the tenant or occupier refuses access

• the appointment is cancelled at short notice

• circumstances at the property prevent the agreed inspection from being completed

Fees will be confirmed when services are quoted or booked.

Unless otherwise agreed, the client is responsible for paying the charges associated with the instructed service in accordance with the payment terms provided.

Additional charges may apply where additional work, repeat attendance or services outside the original instruction are requested and agreed.

Any applicable payment terms should be confirmed as part of the quotation, booking or client agreement.

We aim to provide completed reports within the timeframe communicated when the service is booked.

Where Coopers Inventory Services advertises its usual 48-hour report delivery, this represents our normal service aim rather than an absolute guarantee where circumstances outside our reasonable control prevent delivery within that period.

Where an unexpected delay occurs, we will endeavour to communicate this to the relevant client.

Unless otherwise stated, the content of this website — including text, branding, graphics, guides and original written material — belongs to Coopers Inventory Services or is used with appropriate permission.

Website content may not be copied, reproduced, republished or commercially distributed without prior permission, except where permitted by law.

Property reports prepared by Coopers Inventory Services are provided for the purposes associated with the relevant property and instruction.

They should not be altered in a way that misrepresents the original observations or conclusions contained within the report.

This website may contain links to third-party websites, including government departments, regulators, professional organisations and other information resources.

Links are provided for convenience and further information.

Coopers Inventory Services does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

The inclusion of a link does not necessarily constitute endorsement of the third party or everything published on its website.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law, Coopers Inventory Services will not be responsible for losses arising from reliance upon general informational content published on this website where appropriate professional advice should reasonably have been obtained.

Our property reports are limited to the scope of the service instructed and the condition reasonably visible and accessible at the time of inspection.

Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded.

We will not be responsible for delays or failure to perform a service where caused by circumstances outside our reasonable control.

These may include severe weather, travel disruption, illness, property-access problems, technology or communications failures, emergencies or other events that could not reasonably have been avoided.

Where possible, we will contact the client and make reasonable arrangements to reschedule or complete the service.

Our use of personal information is governed by our Privacy Policy →

Our use of cookies and similar website technologies is explained in our Cookie Policy →

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.

The latest version will be published on this website and the date at the top of this page updated accordingly.

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights or jurisdiction that apply by law.

If you have any questions about these Terms & Conditions or our services, please contact:

Coopers Inventory Services

Email: hello@coopersinventoryservices.com
Telephone: 01883 592204
Location: Warlingham, Surrey